Majority of Global Online Travel Buyers Visit TripAdvisor before Booking a Hotel or Flight, According to New Study
For access to the full TripAdvisor Path to Purchase study, click here: https://www.tripadvisor.com/TripAdvisorInsights/w2324
"The results of the Path to Purchase study show that on average travelers take a month or more to research their trip, and that during this time,
Globally,
The study determined that across the globe,
Most Popular Travel Sites Pre-Transaction |
|
TripAdvisor |
70% |
Booking.com |
45% |
Trivago |
28% |
Hotels.com |
23% |
Expedia |
22% |
The study also shows that
% of Travel Purchasers Who Visit TripAdvisor |
||
Site of Transaction |
Global |
U.S. |
Hotel Site |
74% |
73% |
OTA Site |
67% |
78% |
Airline Site |
61% |
66% |
Vast Majority of Travel Searches Start out Generic
The study found that travelers don't often have a clear destination or even a specific hotel, airline or OTA brand from which to purchase their trip in mind when they begin their research, and are increasingly more comfortable beginning their travel research without a brand or destination in mind.
While travelers might do many online searches over the course of their travel research, when looking at their very firstsearch the study found:
- 73% of all first searches worldwide in 2017 were generic with no brand or destination mentioned
- 63% of all first travel searches in the U.S. in 2017 were generic with no brand or destination mentioned
TripAdvisor Users More Engaged than Non-TripAdvisor Users
Travel buyers who use
Aggregated Worldwide Travel Paths |
|||
TripAdvisor Users |
Non-TripAdvisor Users |
Percentage Difference |
|
Visits per User |
34 |
10 |
+240% |
Page Views per User |
182 |
56 |
+225% |
Total Minutes per User |
164 |
46 |
+186% |
How Brands Can Influence Travelers' Booking Decisions
In an increasingly competitive marketplace, hotels, airlines and other travel companies are looking for new ways to engage with travelers, differentiate their brands and increase conversions.
Last year,
Business Advantage is an evolution of
For restaurants, their page on
Most recently,
Methodology
The "Path to Purchase Study" evaluates travel-related online behavior from research to purchase. The study was conducted by comScore using their proprietary desktop consumer panel data from April –
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SOURCE
Kevin Carter, kcarter@tripadvisor.com